Responsible Gambling Policy

1. LuckyAnon Responsible Gaming and Self-Exclusion Policy

This is the Responsible Gaming and Self-Exclusion Policy of 3-102-940062 SRL ("LuckyAnon", "we" or "us"), a Costa Rican company which operates the online casino www.luckyanon.com (the "Website") under license issued by the Anjoan Gaming Authority.

2. Responsible gaming

We are committed to ensuring that the Website is operated in a safe and socially responsible way. We provide processes, tools and resources to enable customers to have a safe experience and enjoy betting as planned and budgeted entertainment, while protecting them from problem gambling issues. The purpose of this Policy is to describe the issues and risks posed by problem gambling and the steps we have taken to address them.

Please note that the Website is provided for entertainment and enjoyment only. You should not attempt to pursue gambling on LuckyAnon or elsewhere as a means to generate an income or recover debts, and you should only gamble with what you can afford to lose.

3. Cờ bạc có vấn đề

Problem gambling is gambling to a degree that it has a negative impact on a person's life. Warning signs for problem gambling include:

• Chi tiêu nhiều tiền và thời gian hơn cho cờ bạc so với những gì bạn có thể;
• Finding it hard to stop your gambling;
• Losing interest in your usual activities or hobbies;
• Lying about your gambling or hiding it from other people;
• Chasing losses or gambling to get out of financial trouble;
• Borrowing money, selling possessions or not paying bills in order to fund your gambling;
• Needing to gamble with larger amounts of money or for a longer time to get the same feeling of excitement;
• Neglecting work, university, family, personal needs or household responsibilities because of gambling;
• Feeling anxious, worried, guilty, depressed or irritable; and
• Using alcohol excessively while gambling, to the extent that it impairs your judgment.

If you recognize any of the above warning signs, we strongly recommend that you consider adopting measures that may help, such as:

• Self-excluding, or closing your account;
• Setting responsible wager and/or loss limits; and
• Seeking help and support from trusted independent organizations.

4. Helpful hints for responsible gambling

We recommend you think about the following hints before gambling to ensure gambling stays fun for you without any negative side effects:

5. Self-excluding or closing your account

If you feel you are at risk of developing a gambling problem or believe you currently have a gambling problem, we strongly suggest you select the self-exclusion option that is available to all users.

Selecting this option prevents you from gambling on the website for a specified period of 1 day, 1 week, 1 month, 6 months, or permanently. If you want to stop playing permanently, you should also consider closing your account.

6. How self-exclusion works

Self-Exclusion can be applied to Casino, Sports, or Casino and Sports combined. If you selected to self-exclude from Casino or Sports only, you will still be able to log in but will not be able to place bets for the gambling activity you selected (Casino or Sports). If you selected to self-exclude from both Casino and Sports, you will be unable to log in to your account. If you wish to withdraw any remaining balance, you may contact our Customer Support team for assistance and further information at [email protected].

During any period of self-exclusion, regardless of which option you selected, it will not be possible to re-enable your account for any reason, and we will also take steps to detect and close any new accounts you may try to open.

7. How to self-exclude

You can self-exclude your account by accessing the self-exclusion option in your account settings. Please contact our Customer Support team at [email protected] nếu bạn cần trợ giúp nộp yêu cầu tự loại trừ.

Sau khi nhận được yêu cầu tự loại trừ của bạn, bạn sẽ được đặt vào thời gian chờ 24 giờ, trong đó bạn sẽ không thể đặt cược cho hoạt động cờ bạc mà bạn đã chọn để tự loại trừ.

After the cooldown period, you will be notified by email to extend your self-exclusion period via your account settings dashboard. If you do not extend the self-exclusion period within 24 hours of receipt of the email, your account will be unrestricted.

If you choose self-exclusion, we will remove you from our marketing databases; however, we also suggest that you remove luckyanon.com from your notifications and delete or uninstall all LuckyAnon apps, downloads, and social media links.

8. Self-exclusion from other operators

Should you opt to self-exclude from the products and services available on the Website, we strongly recommend that you seek exclusion from all other gambling operators you have an account with. You can self-exclude by contacting other gambling operators directly. You could also consider installing software that blocks access to gambling websites.

9. Setting responsible wager and loss limits

To help you play responsibly, we provide the option for you to place limits on the amount of funds you can wager or lose within a chosen time period. The limits may be used simultaneously. If either of the limits are reached, we will prevent further gambling until the time period has elapsed. You can set daily, weekly, or monthly limits. Note also that the loss limit is set with reference to net losses and so takes into account any bonuses or profits you may receive.

You can set wager and loss limits in your account settings. Please contact our Customer Support team at [email protected] nếu bạn cần trợ giúp đặt giới hạn cược và/hoặc thua lỗ.

10. Bảo vệ trẻ vị thành niên

Để sử dụng Dịch vụ của chúng tôi, bạn phải từ 18 tuổi trở lên. Để ngăn chặn lạm dụng, hãy giữ thông tin đăng nhập của bạn an toàn khỏi bất kỳ trẻ vị thành niên nào xung quanh bạn.

We recommend using filter programs to prevent minors, especially children, from accessing any content on the internet that is not appropriate for them.

11. Seeking help and support from trusted independent organizations

Có nhiều tổ chức cung cấp tư vấn miễn phí và bảo mật về cờ bạc có vấn đề, bao gồm:

• BeGambleAware (www.begambleaware.org), là một tổ chức từ thiện phi lợi nhuận độc lập cung cấp dịch vụ phòng ngừa và điều trị nghiện cờ bạc;
• Gordon Moody (www.gamblingtherapy.org), which provides advice, education, and support for those who intend to take control of their gambling;
• The Responsible Gambling Council (responsiblegambling.org), which provides programs for prevention and assistance in addressing gambling addiction; và
• Gamtalk (www.gamtalk.org), là một cộng đồng hỗ trợ cho những người có vấn đề cờ bạc.